Compliance Statement
Scope & Applicability
This policy applies to all transactions made through Glowante Personal Care Private Limited’s platform, including the client app, salon owner app, and admin panel. Our platform enables salon appointment bookings and digital interactions only—no physical shipping or courier services are provided.
Service Delivery Method
- For Clients: Booking confirmations and service details are delivered digitally via the Glowante Personal Care Private Limited app, SMS, or email.
- For Salon Owners: Account activations and updates are also delivered electronically. No items are shipped physically.
- In-Person Services: Actual services (like haircuts, makeovers, or treatments) are provided directly at the partner salon premises.
No Physical Goods
Glowante Personal Care Private Limited is a service marketplace and does not engage in the sale or shipment of any physical or tangible products. Any reference to “delivery” refers to the digital confirmation of a salon booking or a completed in-person service at the salon.
Refunds & Cancellations
Since there are no physical shipments, shipping-related refunds do not apply. Refunds for bookings follow our Cancellation & Refund Policy.
Contact Us
For any questions regarding this policy or for compliance clarification, please contact us at:
Glowante Personal Care Private Limited
support@glowante.com
You can also reach our support team through the in-app “Help & Support” section.