Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all salon appointments booked through Glowante Personal Care Private Limited’s platform, including the client app, salon owner app, and web-based admin panel. It covers cancellations initiated by clients or salons and the associated refund processes.

Clients may cancel appointments through the client app or by contacting the salon directly, subject to the following conditions:

• Timeframe: Cancellations must be made at least 24 hours before the scheduled appointment to be eligible for a full refund.
• Process: Use the “Manage Booking” section in the client app or contact the salon via the in-app support feature.
• Fees: Cancellations within 24 hours may incur a 50% cancellation fee, depending on the salon’s policy, as displayed at booking.

Salons may cancel appointments due to unforeseen circumstances (e.g., staff unavailability or emergencies). In such cases:

• Notification: Clients will be notified via push notification, email, or SMS as soon as possible.
• Remedies: Clients are offered a full refund or the option to reschedule at no additional cost.
• Compensation: In rare cases, salons may offer a discount on future bookings as a goodwill gesture, subject to their discretion.

Refunds are processed under the following conditions:

• Eligibility: Full refunds for cancellations made 24+ hours before the appointment or for salon-initiated cancellations.
• Processing Time: Refunds are issued within 5-7 business days to the original payment method via our payment processor (e.g., Razorpay).
• Partial Refunds: Cancellations within 24 hours may qualify for partial refunds, subject to salon policies.
• Request Process: Submit refund requests via the client app’s “Help & Support” section or email support@glowante.com.

Refunds exclude non-refunded fees (e.g., payment gateway charges) unless otherwise stated.

Refunds will not be issued in the following scenarios:

• No-Shows: Failure to attend the appointment without prior cancellation.
• Late Cancellations: Cancellations made less than 1 hour before the appointment, unless the salon agrees otherwise.
• Promotional Bookings: Bookings made with non-refunded discounts or vouchers, as indicated at checkout.

If you disagree with a cancellation or refund decision:

• Contact the salon directly via the app to resolve the issue.
• If unresolved, escalate to Glowante Personal Care Private Limited support via support@glowante.com or in-app support.
• We aim to resolve disputes within 7 business days, subject to verification.

We may update this Policy from time to time. Material changes will be communicated through the app, email, or site banners. Continued use after changes indicates acceptance.

Questions about cancellations or refunds? Reach out via:

For faster assistance, use the in-app support feature in the client app, salon owner app, or admin panel.